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- Verified Buyer
After some initial issues and concerns with the product, customer service handled every issue quickly and exceptionally.We have an very active, 130 lbs., pre-teen child with Autism who likes to jump into his bed (a lot).Zach has been the end of 3 highly rated metal frame beds in the last six month. Two we purchased on Amazon and were advertised as being strong in that they can handle a lot of weight. They are all now in the metal dumpster at our local recycling center. Most of those beds, it seems are designed for vertical weight and rather sedentary vertical weight at that.Zach's jumping into bed on his heavy foam (springs failed too) mattress puts lateral force that twists and bends the metal frames. Once they are bent, its only a matter of time to failures since the bent metal results in lost rigidity and eventfully falling apart. Of the last two attempts, one bed lasted only one week the other lasted 3 weeks. We joked Zach Bed Room = Bed Frame Doom.Before we decided to go the mattress on the floor solution... we decided to take a long short on this wooden bed. My wife had her doubts, especially since it did not have a middle support feet and was a bit pricey. We also had had prior wood frame childhood beds for our other children that although were ok, they were not up to Zach level of tough.Result is we could not be happier with this bed. This is no ordinary wood bed. Honestly, it is (almost) over engineered for it strength. The wood is of high quality and the slats are very strong and plentiful.We suspect the accountants that try and cost reduce everything and sacrifice quality probably did not make the product planning meeting when this bed was conceived. They have built a very good bed from very good materials and they are charging a very, very fair price for it.Cost is over discussed and good value is under appreciated. This product is of the highest value for our family and we cannot endorse it enough for others with similar special needs challenges.Excellent product, easy to assemble. One of the wooden slats was missing. Customer service responded and sent immediately.It's exactly what I wanted. Love the Barn Grey color. Construction was very easy. Arrived early!I am in my 50s with a very bad back. My husband recently passed, so I am working on creating my house so that I can do things by myself without too much trouble. I read the reviews on this bed and watched it for a long time - when I was finally ready to buy it, I was lucky enough to get it on a Lightning Deal. My old bed was a name brand, was twice the price of this one, and was made out of inferior materials that didn't last long. It took me four hours and a lot of back pain to get the old bed taken apart. I had been hoping to sell it, but it was too broken up and didn't come apart easily, though when I finally lost patience and used a framing hammer on it, it was just fine. It took me 10 whole minutes to put the new bed together! It is sturdy, and I will be able to move it by myself without it breaking when I move into a different house. Some of the reviews noted that if you move the bed, it will come apart, but I have not had that issue. As well, several reviewers noted that the finish gives off a heavy smell that takes time to off-gas. I definitely noticed a smell, so I left the box open in my living room for a couple of days before I put it together, and that seems to have helped. I bought the grey, and it is really pretty! The only criticism I have is that it would be nice if they included felt to stick to the bottom of the feet for those with wood floors. Other than that, I have to say that this is probably some of the best money I've ever spent - the bed holds my memory foam mattress perfectly, and I am now sleeping more comfortably than I have in a very long time. I did put six new (folded up) medium sized moving boxes over the slats before I put my mattress on, so there is a double thickness of cardboard between the slats and the mattress, which I prefer just to keep my mattress in good shape. It would be really nice if it were possible to choose between the height of this bed and something 6 inches taller. I really like a taller bed, but because this bed is so great otherwise, I'm happy to give it five stars.Product arrived in great time, unfortunately a sideboard was missing a metal bracket. Asked customer support by email to send replacement sideboard as we don't have a power drill to drill in just a bracket. Customer support reassured me it would be a whole sideboard replacement they will send, but when part arrived it was just the metal bracket and screws. Expressed to customer service my disappointment and asked for a full refund. They sent return shipping label right away and we sent everything back together. Refund was issued just a business day after we dropped off our return to ups.Customer service was above and beyond amazing, product was faulty and we did not keep. They are really responsive and will respond right away if you have any inquiries. 4 stars for customer support, minus one star for faulty product.After having to cancel an order that we had for a bed and frame from a well known company--we were left sleeping on the floor atop our old mattress. Happy campers we were not!! After investigating these wooden bed frames we decided to give this one a try. I cant thank this company enough---the frame was delivered very quickly--two different shipments--we put it together fairly quickly and were ecstatic with the results. Even our old mattress seemed to lay so much better on top of this frame. We have been loving this frame for several weeks now. When and if I get to purchase a new mattress I'm sure it would be all the better. The only thing I wish is that it could have been a few inches higher off the floor--but then if you were to buy a higher mattress that would solve that issue. All I can say is that this frame seems to be durable, easy to put together and was a God send for us. The company was very quick to respond to a question that I had--which would make them reliable to deal with. If you are looking for a wood bed frame be sure to put this one on your list. We are finally off the floor and so very thankful to this companyI am impressed with this platform bed. Maybe 7 minutes to open the box and assemble it.Well-thought-out, even ingenious in the use of the material.A business that work with respect for the future: simplicity, sturdiness, repairable, no overuse of material nor absence of it where it is needed.Free shipping and arrived in less than a weekMost recommended.Searched far and wide for a well built, i.e ‘properly’ built without the need for additional support legs, bed, I am incredibly happy with this bed! It took me longer to unpack the parts than to assemble. A very solid and well designed piece of furniture! So impressed with this that I have purchased a second full size bed for another room!This is the nicest piece of furniture I have seen in a long time. Beautifully stained wood, really nicely made - all wood, no veneers - unbelievably easy to put together and it looks very contemporary. I am very happy with my new bed.Great quality, easy assembly . no disappointments !!!